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Frequently Asked Questions
Return/ Exchange Policy.
All Sales are final. NO RETURNS/REFUNDS EXCHANGES ONLY. When placing an order you agree to EXCHANGES ONLY.
What payment options do you accept? We accept payments via Credit Card and PayPal in US Dollars Only. PayPal allows customers to purchase items using their credit cards,debit cards, account balances and bank accounts securely without sharing personal information. Please note when placing an order, your billing address must correspond with the address associated with the credit card and or Pay Pal account, or we will not be able to place your order.
What Shipping method do you use and can track my order?
We offer FLAT RATE SHIPPING on all US orders via USPS. Signature is required upon delivery and tracking number will be provided. You will be notified via email when your order is processed and once it ships.
Standard Shipping orders are processed and shipped within 3 business days.
Rush Shipping orders are processed and shipped within 1-2 business days for a flat rate fee. Rush Shipping flat rate fee is available at checkout.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™